- We recognize that customers have a choice, and will seek other suppliers if we do not satisfy their requirements.
- We shall solicit customer input on how to improve product quality. Customer inputs ultimately define what they expect to buy.
- We recognize that coal is a natural product liable to natural viability and shall take all measures to manage and to control this variation within customer’s specifications.
- Our marketing department shall liaise closely with production department to ensure that commitments to customers are synchronized with production capacity. We shall maintain system that guarantee timeous delivery of product to all our customers
Consistent in realizing continual improvement
We shall strive to monitor benchmark and continually improve our business, products and shall service, organization and employee’s performance. Quality review meeting shall be held quarterly.
Causes of products non-conformance shall be identified and addressed and lessons learnt from them used as input into the planning process for subsequent production cycles.
Our objective is to ensure quality at all levels.